77cb Privacy Policy — Our Firm Commitment to Protecting Your Data

77cb is a trusted online gaming platform in Bangladesh. We believe every member's personal data belongs to them — and ensuring that data is used correctly and kept safe is our foremost responsibility.

This privacy policy explains what data 77cb collects, why we collect it, how it is stored, and when it is used. It is written to ensure our Bangladeshi members can understand it clearly and easily.

• This privacy policy applies to all 77cb services.
• Information provided through the website, mobile app, or any other digital channel is covered under this policy.
• We adhere to international data protection standards.
• Members may contact us directly if they believe their privacy rights have been violated.

77cb only collects information that is necessary to deliver our services, maintain security, and meet legal requirements. We do not collect data beyond what is needed.

77cb collects information in several ways — directly from members at registration, and automatically through your use of the platform. In every case, data collection is carried out with member consent.

• Directly Provided: Information you provide through registration forms, KYC uploads, support tickets, or live chat.
• Automatic collection: Device and browsing information collected via cookies, log files, and web beacons.
• Payment Gateway: Transaction-related information from bKash, Nagad, and Rocket.
• Third-Party Verifiers: Approved service providers for identity verification during the KYC process.
• Analytics tools: Anonymous usage data to help improve platform performance.

77cb uses your information only for legitimate and necessary purposes. No data is sold to advertising companies, and nothing is shared with third parties without your consent.

• Account Management: Activities related to registration, login, identity verification, and account updates.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Communications & notifications: To send important updates, promotional offers, and security alerts.
• Service Improvement: To analyze platform performance and deliver a better experience.
• Fraud Prevention: To detect suspicious activity and keep member accounts secure.
• Legal Obligation: To ensure AML and KYC compliance as required by regulatory authorities.
• Responsible Gaming: To identify unusual gaming patterns and provide support to members.

77cb never sells your personal information. In limited circumstances, we may need to share certain data with specific third parties — always under strict agreements and confidentiality obligations.

• Payment Providers: bKash, Nagad, and Rocket — only the information required to process your transaction.
• KYC partner: Authorized verification agencies for identity verification purposes.
• Legal authorities: When legally required by a court order or government directive.
• Security partners: Technology partners for preventing cyberattacks and fraud.

77cb uses cookies on its website to enhance the member experience and ensure platform functionality. Cookies are small text files stored on your device.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics cookies: To understand platform usage patterns — collected anonymously.
• Marketing Cookies: To show relevant promotions — with your consent.

You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

77cb does not retain your data longer than necessary. Information is kept for as long as your account is active, and after closure, certain data may be retained for a defined period to meet legal obligations.

• Account information: Automatically deleted 5 years after account closure.
• Financial transactions: Retained for a minimum of 7 years for legal compliance.
• KYC Documents: Up to 5 years from the date of verification.
• Gaming logs: Deleted 2 years after account closure.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Every 77cb member holds certain fundamental rights over their own data. To exercise any of these rights, contact our support team — we will respond within 30 business days.

• Right to Know: You may request details on what personal information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for any particular purpose.
• Right to data portability: You can request a copy of your own data to keep for yourself.
• Right to object: You may object to certain types of data processing.

77cb applies industry-leading technology and processes to protect your data. Our security team monitors systems around the clock and responds to any threat immediately.

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Firewall & IDS: Advanced firewall and intrusion detection systems to prevent unauthorized access.
• Two-factor authentication: Account protection via SMS or app-based 2FA.
• Secure Data Centers: Server infrastructure secured with both physical and digital safeguards.
• Regular Security Audits: Periodic security audits conducted by independent third-party experts.
• Staff Training: Regular training and awareness programs on data protection for all staff.

77cb's services are intended exclusively for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be immediately closed and all associated data deleted.
• Parents or guardians may contact us regarding a child's potential account.
• Our support team can provide parental control guidance for parents.

77cb may update this Privacy Policy from time to time. Revisions may occur due to changes in our services, legal requirements, or technological improvements.

• Members will be notified in advance by email or SMS of any significant changes.
• The date of the latest update will always be displayed at the top of the page.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• The support team can provide copies of previous policy versions upon request.

For any privacy-related questions, concerns, or to exercise your data rights, get in touch with us. Our dedicated data protection team is ready to respond to all your queries.

• Live chat: Click the chat button in the bottom-right corner of the website — active 24/7.
• Help Center: Help Center Find detailed FAQs and guides here.
• Response Time: General requests within 24 hours; data rights requests within 30 business days.